Frequently Asked Questions
What is the Tutorial Center?
The Tutorial Center is an on-campus facility where students taking courses at American River College may receive supplemental assistance with their coursework from tutors who have completed that coursework.
What kind of service does the Tutorial Center offer?
We offer individual, drop-in, and online tutoring. Individual tutoring consists of one-on-one meetings by appointment only. Drop-in tutoring, offered for all math courses as well as for other subjects in high demand, provides immediate assistance on a first come basis during scheduled hours. Online tutoring is available by appointment and with our partnership with NetTutor and the Sacramento Public Library. For more information, go to the Online Tutoring webpage.
How are tutors chosen?
Instructors usually recommend students to become tutors. At other times, students decide on their own to become tutors. In either case, all tutors must be approved by an ARC faculty member before and received a grade of "B" or better in the course they want to tutor or in a course sequentially above it before they may start tutoring.
Do tutors receive any special training?
Yes, all tutors must enroll in LRC300, Introduction to Tutoring Training, to be eligible to tutor.
If I only have a quick question, may I drop-in and get help right away?
If you have a quick question, you should check the drop-in schedule. If your course is not available under drop-in, stop by or call the Tutorial Center to check for tutor availability. If drop-in help is available for your course, you may come into the center during the scheduled hours and receive immediate assistance on a first come basis.
If drop-in is not enough, how do I arrange for a tutoring appointment?
To arrange for a tutoring appointment, call or come to the center to see if we have a tutor for your course. If we do, we will check the tutors' schedules and availability to find a tutor whose schedule fits yours. You may then make an appointment for a future date (most tutors must be given at least 24 hour notice). Be sure to bring your Student Access Card with you when you come into the center to schedule your appointment. The Student Access Card is the official college ID at ARC. You cannot make an appointment without your card. You can get your Student Access Card in the Student Center (across from Starbucks).
How long do appointments last?
Sessions are usually one hour long; however, we do have half-hour math appointments.
How many appointments may I have?
Subject to availability, you may have a maximum of two hours booked in our open scheduling system, per subject. Disabled Students Programs and Services (DSP&S) students may be eligible for a third hour of tutoring subject to availability; contact the DSP&S office for approval.
May I have weekly appointments for the whole semester?
Yes, subject to availability. Contact the center for more information.
What should I bring to my tutoring appointment?
The Student Access Card is the official college ID at ARC and is required to check-in. No other form of ID will be accepted. In addition, you should always come prepared to meet with the tutor. For your first session, you should bring the syllabus for the class. For all sessions, you should bring any class handouts for the assignment you need help with, any notes you have taken regarding the assignment, and the work you have already done on that assignment.
What happens during a tutoring session?
During the first tutoring session, the tutor will likely ask a number questions to identify the expectations of the instructor and to gain an understanding of the kind of help you will need. As the session progresses, the tutor may ask questions that will help you discover how much you already know. If you are having difficulty understanding concepts, the tutor will work with you so that you can better understand those concepts and how they apply to the work you are doing. While the session may include other interactions as part of the tutorial process, one thing that should never happen is for the tutor to do the work for you. For example, if you are working on a writing assignment, the tutor will not proofread or correct your writing. Rather, the tutor might show you the kind of mistakes you are making and then show you how to identify and correct the errors yourself.
Can tutors help with homework?
The goal of tutoring is for you to understand the material. If a tutor works directly on your homework problem, it is very easy to give away the answer rather than help you understand the material. Tutors are trained to work on similar problems that highlight some of the strategies and techniques so you may complete the homework on your own. Besides, if you leave your session with a completed homework assignment and without the knowledge required, not only are you turning in an assignment that is not your own (a violation of academic honesty policies) but you are also leaving with a false sense of your own understanding.
Will I have the opportunity to evaluate my tutor?
Yes, surveys are conducted every semester.
What if I have another appointment or I am ill and cannot come for my session?
If you need to cancel your appointment, stop by the center at least 24 hours in advance. If you are not on campus, call the Tutorial Center at (916) 484-8808. If you don't call to notiify the center, this is considred an "absence/no show." Please note that if you have two "absences" in your student file without 24 hour notices, the tutor may drop you from his or her schedule and you may lose appointment privileges for the remainder of the term.
What if the tutor and I don't seem to communicate well?
If you feel you and the tutor do not communicate well, or if (for any other reason) you would like to be assigned to another tutor, you should contact the staff at the counter to see if another tutor for that course is available and, if so, ask to be reassigned.
If you have concerns about the tutor's actions or behaviors, inform the counter staff that you would like to speak with the coordinator to report your concerns.
Is there a charge for tutoring?
No. Tutoring is provided free of charge to help the student succeed.
Can I just go and study at the tables or rooms in the Tutorial Center?
No. The tables are for appointments and drop-in tutoring. The rooms are for Beacon (group) tutoring use only. There are quiet study areas and study rooms available in the Library.
How many students use the Tutorial Center each academic year?
About 3,000 students use the center each academic year.
What are the hours of the Tutorial Center?
During the fall and spring semesters, the center is open from 8:00a.m to 8:00p.m., Monday through Thursday and 8:00a.m. to 4:00p.m on Friday. The center is closed on weekends, holidays and when classes are not in session.
During the summer term, tutoring is open Monday through Thursday, 9:00a.m. to 6:00p.m. Closed Fridays and weekends.
Where is the Tutorial Center located?
We are located inside the Learning Resource Center (LRC), between Davies Hall and the Athletics buildings.
What do I do if I still have questions?
Just stop by the center or give us a call at (916) 484-8808. You may also email us at Tutoring@arc.losrios.edu for more information.